Our return policy is quite simple. It is not ideal or cost effective for you to ship the product back to us; so instead, we have a SATISFACTION GAREENTTEE POLICY. We want your experience with MyDraftKit.com to be the best online experience you’ve ever had. Please contact us if there is a problem with your order or the product you have received and we will quickly resolve this issue as best we can. As always, email us IN DETAIL at support@MyDraftKit.com and we will get back to you.
If for some reason you don’t get your draft kits on time just refuse delivery when it arrives, it will be returned to us and we will issue you a full refund. We will look at the tracking numbers from USPS. If the draft board arrives on time but you are not home (the post office will usually leave a note or drop it off on your door step) if it is returned to us we will re-credit you the subtotal amount but not the shipping costs. We also charge a $5.00 re-stocking fee. If you would like us to resend it to you we will not charge you the $5.00 re-stocking fee but you will be charged the additional shipping.
Apparel like T-shirts and outfits must be unworn (NOT USED) in order to obtain a full refund. Apparel may be exchanged for a different size. Customer (THAT’S YOU) WILL BE responsible for the return shipping costs when sending back the apparel for an exchange. There is a $5.00 re-stocking fee for returned items.
Damaged goods will be replaced immediately by MyDraftKit.com. If your shipment was damaged on arrival please take a photo of the damaged product and email it to us along with a statement because we get reimbursed through USPS.
Questions: Email Us at support@MyDraftKit.com and let us know how we can help!
Any labels placed on the board will not be accepted. No creases in the paper board will be accepted. All label sheets must be intact on all the pages. We will then issue you a refund via your credit card or PayPal minus the shipping (Parcel post, Priority, Overnight). We also will charge you a $5.00 re-stocking fee. If there is a problem with your order, contact us so we can help you fix it. E-mail us at support@MyDraftKit.com and let us know how we can help.
Check your order!
Check your order as soon as you receive it. Please review all your labels and draft board if there are any labels missing you have 7 Days to contact us from order date purchased.
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